Frequently Asked Questions
Below you can find a list of the most common questions our customers ask before and after their purchase. If you don’t see your question here, feel free to reach out to us at similuu@gmail.com—we’re happy to help!
Collapsible content
1. What are Similuu candles made of?
- Coconut Apricot Wax – A sustainable, natural blend that burns cleaner and longer than paraffin. It provides a smooth, creamy appearance and excellent scent throw.
- Luxury Fragrance Oils – Thoughtfully curated, phthalate-free, and non-toxic, ensuring a rich and lasting scent experience.
- Wooden Wicks – Sustainably sourced, these wicks create a soft crackling sound for a cozy, fireside ambiance.
2. How do I properly care for my candle?
For the best experience:
- Trim the wick to ¼ inch before each burn.
- Allow the wax to melt evenly across the surface to avoid tunneling.
- Burn your candle for no more than 3 hours at a time.
Natural Wax Discoloration: After burning, you may notice a slight discoloration in the wax. This is completely normal for coconut wax and wood wick candles. It does not affect the performance or scent of your candle—just a sign of natural ingredients at work!
3. Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 within the United States. Standard shipping rates apply for orders under $50.
4. How long do your candles burn?
Each candle provides approximately 70-85 hours of burn time with proper care.
5. What is your return policy?
We accept returns of unused candles within 14 days of delivery. Items must be in their original packaging. If your product arrives damaged or defective, please contact us for a replacement.